Testimonals

Counselling agreement

Confidentiality

Everything that you discuss with me is confidential. Confidentiality will only be broken if there is concern about your safety or the safety of someone else or we are instructed to do so by a Court of Law. We will always endeavour to speak to you about this first.

I will ensure that sessions are conducted in a confidential setting & we have chosen video calling software that offers end to end encryption to further protect your privacy. (Please note that we cannot be held responsible for any breaches caused by failures in this technology)

As a member of the BACP  I discuss my clinical work with a supervisor. This is to ensure that I am offering you the best service possible. These conversations are bound by confidentiality & you will only be referred to by your first name.

Notes are also kept of each session. These are anonymised and are held in an external hard drive to prevent any hacking. These notes are for  my use only & help me to keep a track of everything that is being discussed. In line with industry standards, these notes must be kept securely for up to 7 years after your therapy comes to an end, after which they will be confidentially destroyed.

You have the right to view these notes at any time. To make this request please contact me directly

All confidential information is held in accordance with the GDPR legislation 2018

 Appointments

All appointments last for 50 minutes & will usually speak on a weekly basis, unless we agree otherwise

 Please ensure that you choose a quiet & private location for sessions & that you log in on time to make full use of the appointment. 

Please also make sure you have time prior to and after our session 

Please note that sessions cannot be extended beyond the agreed time.

Should we experience any technical difficulties, I will endeavour to switch to an alternative session format, telephone or video so the session can continue with minimal disruption

Outside of your agreed therapy sessions, it is not usual for you to have contact with your therapist. If you may need extra support, please discuss this directly with me.

Payment

Payment for your sessions is made at the point of booking by Bank transfer with your reference number as Initial and the date of session.     

 Making changes to your appointments

If you need to cancel or rearrange an appointment with us, you can do this via my email Alternatively, please call 07354990346 or email info@claritycounsellor.uk to let me know

I ask that you give at least 24 hours notice of any changes to be eligible for a refund.

The full session fee will be charged for cancelled sessions, where 1 working days notice has not been given & for non-attended sessions.  This applies where there has been no prior notice given or there are no mitigating circumstances  such as illness or emergency. Please note, that for therapy to work, regular attendance is essential.

Breaks in Therapy

For counselling to be effective regular & consistent attendance is essential. It is also important that we are aware of any planned breaks so that [we / you] can prepare. I  will endeavour to give you at least 4 weeks’ notice of any holidays & I ask that you try to do the same.

 It is detrimental to have more that 3 weeks break in therapy. Should this happen, we will discuss the best way forward.

Raising Concerns

Should you have any problems at all with the service that you receive, please let me know. If this does not resolve the issue, I am registered with the British association of counselling and psychotherapy  - Membership no 00772162

I  hope that our time speaking will be a really positive experience & I look forward to working with you.